Warranty

Cloud Ninja One Year Warranty

WHAT IS COVERED BY THIS WARRANTY?

Cloud Ninja warrants the hardware product and accessories contained in the original packaging (“Cloud Ninja Product”) against defects in materials and workmanship when used normally in accordance with Cloud Ninja' guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser ("Warranty Period"). Cloud Ninja’s guidelines include but are not limited to information contained in technical specifications and user manuals communications from Brand.

Please note: All claims made under the Cloud Ninja’s One-Year Limited Warranty will be governed by the terms set out in this warranty document.

WHAT IS NOT COVERED BY THIS WARRANTY?

This Warranty does not apply to any non-Cloud Ninja sold hardware products or any software, even if packaged or sold with Cloud Ninja hardware. Manufacturers, suppliers, or publishers, other than Cloud Ninjas, may provide their own warranties to you – please contact them for further information. Cloud Ninjas does not warrant that the operation of the Cloud Ninja Product will be uninterrupted or error-free. Cloud Ninjas is not responsible for damages arising from failure to follow instructions relating to the Cloud Ninja Product’s use.

This Warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports; (c) to damage caused by use with another product; (d) to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause; (e) to damage caused by operating the Cloud Ninjas Product outside original manufacturer’s published guidelines; (f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Cloud Ninjas or a Cloud Ninjas Authorized Service Provider; (g) to a Cloud Ninjas Product that has been modified to alter functionality or capability without the written permission of Cloud Ninjas; (h) to defects caused by normal wear and tear or otherwise due to the normal aging of the Cloud Ninjas Product, or (i) if any serial number has been removed or defaced from the Cloud Ninjas Product.

YOUR RESPONSIBILITIES

YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE INFORMATION CONTAINED ON THE CLOUD NINJAS PRODUCT STORAGE MEDIA TO PROTECT THE CONTENTS AND AS A PRECAUTION AGAINST POSSIBLE OPERATIONAL FAILURES.

Before receiving warranty service, Cloud Ninjas or its agents may require that you furnish proof of purchase details, respond to questions designed to assist with diagnosing potential issues and follow Cloud Ninjas’ procedures for obtaining warranty service. Before submitting your Cloud Ninjas Product for warranty service you should maintain a separate backup copy of the contents of its storage media, remove all personal information that you want to protect and disable all security passwords.

DURING WARRANTY SERVICE IT IS POSSIBLE THE CONTENTS OF THE STORAGE MEDIA WILL BE LOST, REPLACED OR REFORMATTED. CLOUD NINJAS AND ITS AGENTS ARE NOT RESPONSIBLE FOR ANY LOSS OF SOFTWARE PROGRAMS, DATA OR OTHER INFORMATION CONTAINED ON THE STORAGE MEDIA OR ANY OTHER PART OF THE CLOUD NINJAS PRODUCT SERVICED.

Following warranty service your Cloud Ninjas Product or a replacement device will be returned to you as your Cloud Ninja Product was configured when originally purchased, subject to applicable updates. You will be responsible for reinstalling all other software programs, data and information. Recovery and reinstallation of other software programs, data and information are not covered under this Warranty.